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Excellence in Action Awards

Congratulations to this year's winners!

Operational Excellence

Synlait Milk Ltd.

  • Innovative dairy manufacturer based in New Zealand
  • Infor Product: Infor M3, Infor ION, Infor Smart Office
  • Simplified tracing information with third-party transport and packaging
  • Improved visibility to customers for each step of the consumer packaging process
  • Increased productivity and is now capable of producing 120 cans per minute

Operational Excellence

Samra Plant O&M Co.

  • The largest wastewater treatment facility in Jordan
  • Infor Product: Infor EAM
  • Increased productivity through automatic management of more than 20,000 assets, worth more than 100 million dollars
  • Achieved real-time visibility through enhanced traceability, recording of electronic signatures, and more efficient maintenance records, which can all be accessed in real time
  • Reduced administrative work and helped optimize processes, resulting in higher employee satisfaction

Financial Excellence

Albuquerque Public Schools

  • The second-largest employer in Albuquerque, providing jobs for over 15,000 people including 6,166 teachers
  • Infor Product: Infor Lawson, Infor Business Intelligence, Infor Reporting
  • Reduced cash flow reporting from months and weeks of manual tracking, on hundreds of comprehensive spreadsheets, to the click of a button
  • Developed processes to create, manager, leverage, and implement its own cash flow legacy, including the ability to track $3.3 billion in projects daily
  • Reduced budget planning for the new fiscal year from two months to three days, and reduced errors by eliminating manual processes

Customer Excellence

First Transit & First Vehicle Services

  • First Transit, Inc. works to supply precision, efficiency, innovation, and all-around expertise to both public and private transportation systems
  • Product: Infor EAM, Infor EAM Mobile, Infor Advanced Reporting
  • Elevated job scheduling to 80% (previously 60%)
  • Increased technician productivity by 5%-10% and overall supervisor efficiency
  • Reduced the time it takes to complete a site visit by a senior managers by 80%

Employee Excellence

Mattress Firm

  • Leading retailer of mattresses and accessories in the United States, with more than 1,100 locations
  • Product: Infor Talent Science
  • Reduced turnover and increased sales performance
  • Improved talent acquisition process by better selecting, retaining, and developing the right talent across the entire employee life cycle
  • Increased sales per household by identifying the right candidate for the right job



  • Publically funded international non-profit organization
  • Infor Product: Infor EAM
  • Reduced implementation times from weeks to hours, resulting in significant annual financial savings and increased personnel efficiency
  • Registered close to 400,000 new equipment pieces
  • Better track the financial depreciation of assets, and within less than 12 months, is depreciating nearly 30,000 pieces of equipment, corresponding to a gross value of approximately 12 billion dollars


Hackensack University Medical Center

  • A nonprofit teaching and research hospital located in Bergen County, NJ
  • Infor Product: Infor Cloverleaf Integration Suite
  • Built a real-world implementation that will help support Fast Healthcare Interoperability Resources (FHIR) initiatives
  • Shifted more focus on the flow and exchange of patient information
  • Developed a simple-to-use, mobile system for patients to schedule appointments and answer a single health questionnaire that could increase patient satisfaction; give time back to patients, providers, and operations teams; help decrease waiting room time and anxiety; and create a faster system for check-ins for appointments


J.R. Watkins

  • A natural product company that provides home care, personal care, and gourmet product
  • Infor Product: Infor CloudSuite Food & Beverage, Infor M3
  • Improved functionality and performance value
  • Enhanced daily operation without sacrificing business continuity
  • Estimated savings of $500,000 over the course of 5 years


State of Hawaii

  • U.S. state with more than 1.4 million constituents
  • Infor Product: Infor Public Sector Suite, Infor Ming.le™, Infor ION
  • Transformed the way it services constituents, while saving nearly $1 million dollars annually
  • Enhanced programs that facilitate core government functions like asset management, permitting, licensing and compliance
  • Modernized its IT infrastructure to better serve the public